RhythmiqCX Privacy Policy

Please Read This Policy Carefully

We, RhythmiqCX Inc. ("we", "us", "our"), are the owners of the software-as-a-service platform offered under the brand RhythmiqCX (collectively referred to as the "Services" or "Software" as the context may require).

We respect your data privacy rights and are committed to protecting personal information collected by or through use of the Services and/or our website by you. This privacy policy ("Privacy Policy" or "Policy") sets forth how we use and protect such personal information collected on our website and/or collected by the use of or access to the Software.

1. What Qualifies as Personal Information

For the purposes of this Privacy Policy, any information (such as name, email ID, company name, phone number, location, IP address, calendar access, etc.) provided by you, or persons you invite to use the Software ("Participants"), or collected by us, as a result of your use/access of the website and/or Services, that can identify you as a person shall be referred to as "Personal Information."

For the sake of convenience and for the purposes of this Policy, we shall also consider the information disclosed by you and the Participants during usage of the Software as Personal Information.

2. Applicability of GDPR

Residents of the European Union ("EU") should note that this Privacy Policy has been created in accordance with the requirements of the EU General Data Protection Regulation (GDPR). As per the provisions of the GDPR, we shall be considered the Controllers of the Personal Information collected as a result of your use/access to the Services.

For non-EU residents, by continuing to use or access the Services, you agree to this Privacy Policy. If you do not agree, you may not use or access the Services.

3. What Personal/Non-Personal Information Do We Collect?

We may collect Personal Information when you:

  • Get in touch with us through the "Contact Us" section, subscribe to our newsletter/blog, or use customer support functions.
  • Create an account for using our Services (e.g., your email address, full name, payment details, calendar integrations, contacts, and IP address).
  • Use the Software, including interaction data, meeting records (if applicable), third-party integrations, and participant details.
  • Interact with our website analytics and marketing tools.

Analytics – We use Google Analytics and similar tools to understand how users interact with our website. These may collect anonymized IP addresses, browser types, usage patterns, and geographic data.

Social Media & Third-Party Logins – When you interact with our content on LinkedIn, Twitter, or other platforms, or log in using Google/social accounts, we may collect limited data.

Cookies – We use cookies and tracking technologies (session cookies, secure cookies, third-party cookies, etc.) to:

  • Improve the product and user experience
  • Understand geographical and demographic usage patterns
  • Track sessions, clicks, scrolls, and technical details (browser, OS, device)

You may disable cookies in your browser. Our Services remain accessible even if cookies are disabled.

4. Accuracy of Information

Please ensure that any Personal Information you share with us is accurate and up to date. If you are sharing information on behalf of a third party, ensure you are authorized to do so.

5. How We Use Your Personal Information

We may use your Personal Information to:

  • Provide and maintain the Services
  • Communicate with you regarding our offerings
  • Support customer relationships and billing
  • Develop business intelligence, analytics, and product improvements
  • Prevent fraud, abuse, and enhance security
  • Run marketing and promotional campaigns
  • Improve the usability and performance of our Software
  • Comply with legal or regulatory obligations

If you wish to cancel your account or request deletion of your data, please contact us at privacy@rhythmiqcx.com.

Legal Basis (for EU Residents): Processing will be based on consent, contractual necessity, or legitimate interests, in line with GDPR requirements.

6. Whom Do We Disclose Your Data To?

We do not sell or rent your Personal Information. However, we may share it in the following cases:

  • Service Providers – With trusted partners who help us operate and maintain the Services.
  • Business Transfers – If RhythmiqCX undergoes a merger, acquisition, or restructuring.
  • Legal Requirements – To comply with applicable laws, regulations, or court orders.
  • Participants – Details of collaborative interactions may be shared with relevant Participants.

7. Transfer of Your Personal Information Across Borders (for EU Residents)

Your Personal Information may be processed outside the EU, including in secure data centers located in the US or India, in compliance with GDPR provisions.

8. Data Retention

We only retain Personal Information for as long as necessary for the purposes described in this Policy. Upon reasonable written request, we will delete or anonymize your data, subject to technical and legal limitations.

9. Security Measures

We implement appropriate technical and organizational measures (e.g., encryption, firewalls, access controls). However, no system is fully secure, and we cannot guarantee absolute protection. Please remain vigilant against phishing or fraudulent attempts requesting your information.

10. Your Rights (For EU Residents)

  • Request access to the Personal Information we hold about you
  • Rectify or update inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Exercise data portability

To exercise these rights, contact us at privacy@rhythmiqcx.com.

11. Third-Party Links

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of those entities. Please review their policies before sharing any information.

12. Limitation of Liability

To the maximum extent permitted by law, RhythmiqCX is not liable for direct, indirect, incidental, or consequential damages arising from the use of this Privacy Policy or the Services.

13. Governing Laws and Disputes

This Privacy Policy shall be governed by the laws of Delaware, USA, without regard to conflict of laws principles. The courts of Delaware shall have exclusive jurisdiction to handle disputes relating to this Policy. For EU residents, GDPR provisions will apply.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and the "last modified" date will be updated accordingly. This Policy was last modified in August 2025.

15. Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy, please contact us at:

📧 privacy@rhythmiqcx.com